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FAQ Listing

The Accu-Chek Guide system uses a new testing platform and benefits from the strict Roche manufacturing requirements to provide reliable, accurate test results. In fact, the Accu-Chek Guide system meets and exceeds ISO 15197:20131,2 and delivers 10/10 accuracy for reliable results you can trust. 1According to the ISO 15197:2013, 95% of results within ± 0.56 mmol/L of the reference results at glucose concentrations < 5.55 mmol/L and within ±10% at glucose concentrations ≥ 5.55 mmol/L. 2New Generation Blood Glucose Monitoring System Exceeds International Accuracy Standards; Ronald L. Brazg, MD et al. Journal of Diabetes Science and Technology 2016, data on file.
Roche goes above and beyond to deliver safe, accurate and dependable products. • For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance • Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment • As a result of our quality assurance process, we won't release affected test strips when any of the samples show a reading outside our accepted limits
You can transfer stored results to a computer simply by pointing the infrared (IR) window on top of the meter toward the IR window of the Accu-Chek download cable. The 2 windows should be 3 to 10 cm (1 to 4 inches) apart. To enter download mode:  Turn off the meter.  Press and hold the left and right arrows until 2 arrows in the display flash alternately. Initiate the data download by following the instructions provided with the supported software.
Roche goes above and beyond to deliver safe, accurate and dependable products. For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment As a result of our quality assurance process, we won't release affected test strips when any of the samples show a reading outside our accepted limits
To replace the batteries: Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open. Push the “hand” button to release the old batteries, then simply slide them out. With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button. Replace the battery door and snap it closed.
The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.
The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer a wider dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack™ vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.
Ask your doctor/pharmacist/diabetes specialist for the Accu-Chek Guide meter.
The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.
Don’t worry—your information will be saved when you change the batteries.
Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual for your meter.
Click here to view the list of compatible mobile devices.
Watch this short video to see how easy it is to set the date and time. Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change these settings: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display. Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.  
Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
No. Accu-Chek Aviva blood glucose meters are designed exclusively for use with Accu-Chek Aviva test strips.
The lancet drums are available at many retail and online pharmacies.
The Accu-Chek Aviva blood glucose meter automatically recognizes Accu-Chek Aviva Control Solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.
No, check the use by date on the test strip container. Do not use test strips past the use by date.
Your batteries should last for approximately 2,000 tests. Rechargeable batteries can be used, but they may not last as long.
Make sure you have two new 3-volt, lithium batteries, number CR2032, to insert. Open the battery door on the back of the meter, remove the old batteries for at least 20 seconds, and press any button on the meter. Insert the new batteries with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
Control solutions are good until the expiry date, unless they are opened. Once they have been opened for use, the control solutions are good for 3 months.
The application is offered in twelve languages: Portuguese Brazilian, Chinese Simplified, Dutch, English, French, French Canadian, German, Italian, Russian, Spanish, Turkish, and Korean. The language of the application depends on the language the operating system uses. If the language of your Smart Phone device is not among the twelve available for the app, English is used for the app.
High energy batteries last at least 1,000 tests or one year. The internal clock uses power irrespective of the number of tests, even when the Accu-Chek Compact Plus blood glucose meter is switched off. The number of tests may be reduced when the batteries are removed, test frequency is extremely low (1 test per week), and the meter is left unused. The number of tests may be improved where the test frequency is high. Note that outside temperature and the quality of batteries used could also affect the number of tests.
Battery life depends on Accu-Chek Spirit Combo insulin pump use, including daily insulin requirements, frequency of delivery and backlight usage. For example If used in a typical usage pattern of 50 Units / day using U100 insulin and normal operating temperature (23 °C ±2 °C [73 °F ±4 °F]) the battery life is approximately: Alkaline: 70 days for Bluetooth ® off; or 30 days for Bluetooth ® on Lithium: 200 days for Bluetooth ® off; or 80 days for Bluetooth ® on NiMH: 100 days for Bluetooth ® off; or 40 days for Bluetooth ® on
Yes, it can be used for alternative site testing (AST) by using the specially designed AST cap. When performing AST we recommend using the Accu-Chek Softclix lancing device at the: Base of the little finger Base of the thumb Inside of the forearm Check with your doctor to see if and when AST is suitable for you.
1. Make sure the meter is turned o›. 2. Gently wipe the meter’s surface with a soft cloth slightly dampened (wring out any excess liquid) with one of these cleaning solutions: 70% isopropyl alcohol Mild dishwashing liquid mixed with water 10% household bleach solution (1¬part bleach plus 9¬parts water) made the same day
Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual for your meter.
The Accu-Chek Aviva Nano blood glucose meter will test blood samples from 3 alternate sites (called Alternate Site Testing, AST): forearm, palm, and upper arm.
No. Although you can insert a code (activation) chip from another meter into the Accu-Chek Aviva Nano blood glucose meter, you will get an E-2 error message
Yes. Since rechargeable batteries normally have a voltage of just 1.3 V instead of the AAA batteries’ 1.5 V, the measurement cycles will be reduced. Additionally, the discharging characteristics are completely different, therefore it must also be remembered that when the battery icon appears the minimum safety buffer of 50 measurements can no longer be -guaranteed. In addition, we do not have any control over the quality of the rechargeable batteries nor the recharger.
Once set, test reminders will beep every 2 minutes up to 3 times. It will turn off when you insert a test strip or press any button. To turn the beeper off all the way, refer to the set-up instructions in your User Manual .
With the new Accu-Chek Aviva blood glucose meters, it is not necessary to delete stored results. Once 500 blood sugar (glucose) results are in the memory, adding a new result causes the oldest one to be deleted.
An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test.
Roche goes above and beyond to deliver safe, accurate and dependable products. For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment As a result of our quality assurance process, we won’t release affected test strips when any of the samples show a reading outside our accepted limits. Also, the Accu-Chek Aviva fulfills ISO 15197 : 2013 accuracy standard.
The Accu-Chek Aviva meter is not approved for use in clinical settings in the United States and Canada, although the Accu-Chek Aviva meter is cleared to test capillary blood samples.
Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when: You open a new test strip box You left the test strip container open You think the test strips are damaged You want to check the meter and test strips The test strips were stored in extreme temperatures, humidity, or both You dropped the meter Your test result does not match how you feel You want to check if you are performing the test correctly  
The meter uses 2 3-volt lithium coin cell batteries (type CR 2032) found in many stores.
Absolutely. You can easily pair a new replacement Accu-Chek Aviva/Performa Combo meter with your pump.
The pump and meter use a globally approved communication standard called Bluetooth® wireless technology. This allows intelligent electronic devices to communicate with each other over short-range wireless links while maintaining high levels of security.
The meter includes an additional internal battery that retains the time and date for up to 72 hours. So when the battery is changed, no memory is lost.
Yes. In addition to the fingertip, you can collect blood samples from the palm, forearm or upper arm. Talk with your healthcare professional before deciding if alternate site testing is right for you.
Create an Accu-Chek Connect Online personal account. You can access by going to the app Settings screen>Essentials>Online Account. You will see Click HERE to Create an Online Account and following the prompts. You can also create your personal Accu-Chek Connect Online account by visiting www.accu-chekconnect.com.
There are a few ways you can improve blood flow and make blood sugar testing easier: Warm your fingers by washing with warm, soapy water, then rinse and dry completely. Let your arm hang down at your side to increase blood flow to the fingertips. Grasp finger just below the joint closest to the fingertip and massage gently toward tip of finger, then squeeze for 3 seconds. Use an Accu-Chek lancing device set to the right penetration depth for your skin type. Refer to your User's Guide for additional information.
The Accu-Chek Aviva Combo meter uses 3 AAA (1.5V) alkaline batteries.
It's a small sample—just 0.6 microliter.
The meter's full-color display provides instructions for dealing with most challenges you might come across. You can also refer to the Standard owner's booklet that came with your meter.
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a province that observes daylight saving time, to reflect the time change. Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. Press and hold the On/Off button again until "set-up" appears in the display. Press and release the arrows to decrease or increase the hour. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears
A USB cable to connect the reader to your computer is needed. In some cases this will be included in the DVD kit. If not, the cable can be ordered from Roche Diabetes Care separately. You can also buy a replacement or extra cable, if you need it. Some of the Accu-Chek meter systems come with USB cables, which should be used for downloading data to the software. For specific cable information, refer to your Owner's Manual. 
Yes, you can personalize a number of items and screens. Please see the listed items on the Settings screen. In addition you can sort the order of the items in Settings>Change Data Order. Simply touch and pull on the + icon to the left of each item to move it to the desired position.
A control test using your meter's specific control solution ensures that the meter and test strips are working properly. Testing with control solution is just like a blood sugar test, except you fill the window on the test strip with a drop of control solution instead of blood.