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FAQ Listing

You can transfer stored results to a computer simply by pointing the infrared (IR) window on top of the meter toward the IR window of the Accu-Chek download cable. The 2 windows should be 3 to 10 cm (1 to 4 inches) apart. To enter download mode:  Turn off the meter.  Press and hold the left and right arrows until 2 arrows in the display flash alternately. Initiate the data download by following the instructions provided with the supported software.
To replace the batteries: Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open. Push the “hand” button to release the old batteries, then simply slide them out. With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button. Replace the battery door and snap it closed.
The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.
Watch this short video to see how easy it is to set the date and time. Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change these settings: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display. Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.  
The Accu-Chek Guide system uses a new testing platform and benefits from the strict Roche manufacturing requirements to provide reliable, accurate test results. In fact, the Accu-Chek Guide system meets and exceeds ISO 15197:20131,2 and delivers 10/10 accuracy for reliable results you can trust. 1According to the ISO 15197:2013, 95% of results within ± 0.56 mmol/L of the reference results at glucose concentrations < 5.55 mmol/L and within ±10% at glucose concentrations ≥ 5.55 mmol/L. 2New Generation Blood Glucose Monitoring System Exceeds International Accuracy Standards; Ronald L. Brazg, MD et al. Journal of Diabetes Science and Technology 2016, data on file.
No, check the use by date on the test strip container. Do not use test strips past the use by date.
The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.
Roche goes above and beyond to deliver safe, accurate and dependable products. • For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance • Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment • As a result of our quality assurance process, we won't release affected test strips when any of the samples show a reading outside our accepted limits
Roche goes above and beyond to deliver safe, accurate and dependable products. For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment As a result of our quality assurance process, we won't release affected test strips when any of the samples show a reading outside our accepted limits
Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual for your meter.
With the new Accu-Chek Aviva blood glucose meters, it is not necessary to delete stored results. Once 500 blood sugar (glucose) results are in the memory, adding a new result causes the oldest one to be deleted.
Control solutions are good until the expiry date, unless they are opened. Once they have been opened for use, the control solutions are good for 3 months.
The Accu-Chek Aviva blood glucose meter automatically recognizes Accu-Chek Aviva Control Solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.
Ask your doctor/pharmacist/diabetes specialist for the Accu-Chek Guide meter.
The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer a wider dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack™ vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.
Click here to view the list of compatible mobile devices.
The application is offered in twelve languages: Portuguese Brazilian, Chinese Simplified, Dutch, English, French, French Canadian, German, Italian, Russian, Spanish, Turkish, and Korean. The language of the application depends on the language the operating system uses. If the language of your Smart Phone device is not among the twelve available for the app, English is used for the app.
Don’t worry—your information will be saved when you change the batteries.
1. Make sure the meter is turned o›. 2. Gently wipe the meter’s surface with a soft cloth slightly dampened (wring out any excess liquid) with one of these cleaning solutions: 70% isopropyl alcohol Mild dishwashing liquid mixed with water 10% household bleach solution (1¬part bleach plus 9¬parts water) made the same day
High energy batteries last at least 1,000 tests or one year. The internal clock uses power irrespective of the number of tests, even when the Accu-Chek Compact Plus blood glucose meter is switched off. The number of tests may be reduced when the batteries are removed, test frequency is extremely low (1 test per week), and the meter is left unused. The number of tests may be improved where the test frequency is high. Note that outside temperature and the quality of batteries used could also affect the number of tests.
Your batteries should last for approximately 2,000 tests. Rechargeable batteries can be used, but they may not last as long.
Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
Make sure you have two new 3-volt, lithium batteries, number CR2032, to insert. Open the battery door on the back of the meter, remove the old batteries for at least 20 seconds, and press any button on the meter. Insert the new batteries with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.
Once set, test reminders will beep every 2 minutes up to 3 times. It will turn off when you insert a test strip or press any button. To turn the beeper off all the way, refer to the set-up instructions in your User Manual .
Battery life depends on Accu-Chek Spirit Combo insulin pump use, including daily insulin requirements, frequency of delivery and backlight usage. For example If used in a typical usage pattern of 50 Units / day using U100 insulin and normal operating temperature (23 °C ±2 °C [73 °F ±4 °F]) the battery life is approximately: Alkaline: 70 days for Bluetooth ® off; or 30 days for Bluetooth ® on Lithium: 200 days for Bluetooth ® off; or 80 days for Bluetooth ® on NiMH: 100 days for Bluetooth ® off; or 40 days for Bluetooth ® on
No. Accu-Chek Aviva blood glucose meters are designed exclusively for use with Accu-Chek Aviva test strips.
Yes, it can be used for alternative site testing (AST) by using the specially designed AST cap. When performing AST we recommend using the Accu-Chek Softclix lancing device at the: Base of the little finger Base of the thumb Inside of the forearm Check with your doctor to see if and when AST is suitable for you.
The lancet drums are available at many retail and online pharmacies.
An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test.
The display turns on automatically when is pressed or a test strip is inserted in the meter. The backlight and meter automatically turn off within 5 seconds after the test strip is removed from the meter, and the meter automatically powers off after 2 minutes of nonuse.
No. Although you can insert a code (activation) chip from another meter into the Accu-Chek Aviva Nano blood glucose meter, you will get an E-2 error message
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a province that observes daylight saving time, to reflect the time change. Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. Press and hold the On/Off button again until "set-up" appears in the display. Press and release the arrows to decrease or increase the hour. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360o diabetes management system.
Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual for your meter.
The Accu-Chek Aviva Nano blood glucose meter will test blood samples from 3 alternate sites (called Alternate Site Testing, AST): forearm, palm, and upper arm.
A control test using your meter's specific control solution ensures that the meter and test strips are working properly. Testing with control solution is just like a blood sugar test, except you fill the window on the test strip with a drop of control solution instead of blood.
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360° diabetes management system and the Accu-Chek Connect Online portal.
It is possible to use the Accu-Chek Spirit Combo insulin pump during air travels. However there are some aspects which need to be considered:  Please disconnect your infusion set during take-off and landing. Rapid and extreme changes in air pressure, for example in an air plane that is taking off or landing can influence insulin delivery, especially if there are air bubbles in the cartridge or tubing. Turn off Bluetooth communication between pump and meter to ensure flight safety instructions. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Roche is under license.
Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when: You open a new test strip box You left the test strip container open You think the test strips are damaged You want to check the meter and test strips The test strips were stored in extreme temperatures, humidity, or both You dropped the meter Your test result does not match how you feel You want to check if you are performing the test correctly  
The meter is compatible with all Accu-Chek data management tools, including the Accu-Chek 360° diabetes management system, the Accu-Chek Smart Pix device reader and software, and the Accu-Chek Connect diabetes management system.
The system is compatible with the Accu-Chek 360° diabetes management system, Accu-Chek Connect and the Accu-Chek Smart Pix device reader.
You can set up to 4 test reminders per day, in 15-minute increments. At the set reminder time(s), a series of beeps will sound every 2 minutes, up to 3 times per reminder. The reminder beep will not occur if the meter is on at the set time, or if you run a test within 15 minutes of the set reminder time. If you turn on the meter while the reminder is sounding, the series of beeps for that reminder will stop.
Roche goes above and beyond to deliver safe, accurate and dependable products. For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance. Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment. As a result of our quality assurance process, we won’t release affected test strips when any of the samples show a reading outside our accepted limits. Also, the Accu-Chek Aviva Nano fulfills ISO 15197 : 2013 accuracy standard.
An additional internal battery supports the clock when the main battery is removed. You can leave the battery out of the meter for up to 72 hours and still retain the time and date. If you replace the battery within that time, the meter will ask you to verify the time and date the next time you turn it on. When you replace the main battery, the internal battery will automatically recharge. If you do not replace the battery within 72 hours, the meter will retain the time and date that was stored immediately before the internal battery was depleted.
Yes. In addition to the fingertip, you can collect blood samples from the palm, forearm or upper arm. Talk with your healthcare professional before deciding if alternate site testing is right for you.
Only 3 other substances in the bloodstream (galactose, Lipaemic samples (triglycerides) and ascorbic acid) can interfere with the Accu-Chek Aviva test strip.
Because your monitor and lab tests don't measure the same thing, these numbers are likely to vary. Lab tests generally test plasma, but a meter uses whole blood. As a result, even if you take both tests at the exact same time, your meter is likely to show a lower number than the lab results. This is perfectly acceptable, and your healthcare professional will already be factoring this in.
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in an area that observes daylight saving time, to reflect the time change. To change the time: From the main menu, select Settings and press the enter key. Select Time/Date and press the enter key. Select the Time entry field and press the enter key. Set the Hour and press the enter key. Set the Minutes and press the enter key. If Time Format is 12 hr, select am or pm and press the enter key. To save the changes and return to the Settings Menu screen, select Save. Changing the date is a similar process. Simply select the Date entry field in step 3 and set the day, month and year.
The meter uses 2 3-volt lithium coin cell batteries (type CR 2032) found in many stores.
The backup and restore functionality built into the Accu-Chek 360° diabetes management system is designed to restore data back to the same computer with the same installation of Windows that the Accu‑Chek 360° software was installed on. We recommend you use the export functionality for disaster recovery as you can import the data to a different computer or new installation of Windows. Please remember to store your exported data file to a safe location. If you have previously used the backup feature and need assistance with restoring your data, please contact (insert affiliate contact information)..