FAQ Listing

The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.

Don’t worry—your information will be saved when you change the batteries.

The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer a wider dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack™ vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.

To replace the batteries: Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open. Push the “hand” button to release the old batteries, then simply slide them out. With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button. Replace the battery door and snap it closed.

The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.

The system automatically detects when enough blood has been applied to the test strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.

Roche goes above and beyond to deliver safe, accurate and dependable products. For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment As a result of our quality assurance process, we won't release affected test strips when any of the samples show a reading outside our accepted limits

The Accu-Chek Guide system uses a new testing platform and benefits from the strict Roche manufacturing requirements to provide reliable, accurate test results. In fact, the Accu-Chek Guide system meets and exceeds ISO 15197:20131,2 and delivers 10/10 accuracy for reliable results you can trust. 1According to the ISO 15197:2013, 95% of results within ± 0.56 mmol/L of the reference results at glucose concentrations < 5.55 mmol/L and within ±10% at glucose concentrations ≥ 5.55 mmol/L. 2New Generation Blood Glucose Monitoring System Exceeds International Accuracy Standards; Ronald L. Brazg, MD et al. Journal of Diabetes Science and Technology 2016, data on file.

The major improvements of the Accu-Chek FastClix lancing device when compared to the Accu-Chek Multiclix lancing device are:  1-Click action: Prime and release in one step by pressing the release button only once  Intuitive lancet change by sliding the lever back and forth  Easy penetration depth setting by rotating the cap located at the end of the lancing device  Smaller in size than the Accu-Chek Multiclix lancing device for more convenience 

The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility from the date of sterilization, so you have plenty of time to use up your lancets.

No, check the use by date on the test strip container. Do not use test strips past the use by date.

Ask your doctor/pharmacist/diabetes specialist for the Accu-Chek Guide meter.

Your batteries should last for approximately 2,000 tests. Rechargeable batteries can be used, but they may not last as long.

No, check the use by date on the test strip container. Do not use test strips past the use by date.

Watch this short video to see how easy it is to set the date and time. Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. To change these settings: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode. To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display. Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.  

The meter uses 2 3-volt lithium coin cell batteries (type CR 2032) found in many stores.

Yes.

Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection and obtaining blood remains virtually pain-free.

Click here to view the list of compatible mobile devices.

Clean the meter to remove visible dirt or other material prior to disinfecting. • Clean and disinfect the meter at least once per week and when blood is present on the surface of the meter. • Clean and disinfect the meter before allowing anyone else to handle the meter. Do not allow anyone else to use the meter on themselves for testing purposes.

You can transfer stored results to a computer simply by pointing the infrared (IR) window on top of the meter toward the IR window of the Accu-Chek download cable. The 2 windows should be 3 to 10 cm (1 to 4 inches) apart. To enter download mode:  Turn off the meter.  Press and hold the left and right arrows until 2 arrows in the display flash alternately. Initiate the data download by following the instructions provided with the supported software.

Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.

Due to its unique drum mechanism, only the Accu‑Chek FastClix lancet drum can be used in the Accu‑Chek FastClix lancing device.

No. Accu-Chek Aviva blood glucose meters are designed exclusively for use with Accu-Chek Aviva test strips.

Yes. However, any contamination of the fingertip with dirt or liquids (sweat, fruit juice, etc.) may affect glucose readings. Clean and dry fingertips are a pre-requisite for an optimal blood glucose test.

A number of consumer products and surface materials contain softening agents, so called plasticizers, to make the material flexible. Such materials are known to provoke allergic reaction or even carcinogenic. The softening agents are mainly used in PVC. Because the Accu-Chek infusion sets are free of PVC we can exclude the content of plasticizers, especially DEHP [di(2-ethylhexyl)-phthalate] and DBP [dibutyl-phthalate].

Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when:  You open a new test strip box  You left the test strip container open  You think the test strips are damaged  You want to check the meter and test strips  The test strips were stored in extreme temperatures, humidity, or both  You dropped the meter  Your test result does not match how you feel  You want to check if you are performing the test correctly

Make sure you have two new 3-volt, lithium batteries, number CR2032, to insert. Open the battery door on the back of the meter, remove the old batteries for at least 20 seconds, and press any button on the meter. Insert the new batteries with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.

You can reinsert the cassette into the meter if the test cassette has unused tests and has not yet expired. The meter recognizes the cassette, the number of available tests and the validity.

The meter includes an additional internal battery that retains the time and date for up to 72 hours. So when the battery is changed, no memory is lost.

A control test using your meter's specific control solution ensures that the meter and test strips are working properly. Testing with control solution is just like a blood sugar test, except you fill the window on the test strip with a drop of control solution instead of blood.

Control solutions are good until the expiry date, unless they are opened. Once they have been opened for use, the control solutions are good for 3 months.

Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a province that observes daylight saving time, to reflect the time change. Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. Press and hold the On/Off button again until "set-up" appears in the display. Press and release the arrows to decrease or increase the hour. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears

No. Although you can insert a code (activation) chip from another meter into the Accu-Chek Aviva Nano blood glucose meter, you will get an E-2 error message

Cleaning is simply removing dirt from the meter, while disinfecting refers to removal of most but not all, disease-causing and other types of microorganisms.

It's important to work with your healthcare provider to determine your specific settings. If your doctor or educator has not already set up the meter for you, reach out to them to set the meter up properly.

The lancet drums are available at many retail and online pharmacies.

Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection, and obtaining blood remains virtually pain-free.

An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test.

The lancet drum can simply be disposed of in the household waste. Remember to check your local regulations as these may vary from country to country.

The meter includes an additional internal battery that retains the time and date while you change batteries. However, you'll still want to confirm that the time and date are correct.

1. Make sure the meter is turned o›. 2. Gently wipe the meter’s surface with a soft cloth slightly dampened (wring out any excess liquid) with one of these cleaning solutions: 70% isopropyl alcohol Mild dishwashing liquid mixed with water 10% household bleach solution (1¬part bleach plus 9¬parts water) made the same day

No. The Accu-Chek Softclix lancing device is intended to be used by one person only. If someone else uses your lancing device there is an increased risk of cross contamination and infection.

An additional internal battery supports the clock when the main battery is removed. You can leave the battery out of the meter for up to 72 hours and still retain the time and date. If you replace the battery within that time, the meter will ask you to verify the time and date the next time you turn it on. When you replace the main battery, the internal battery will automatically recharge. If you do not replace the battery within 72 hours, the meter will retain the time and date that was stored immediately before the internal battery was depleted.

The meter uses 3 standard AAA batteries, preferably alkaline. Rechargeable batteries can also be used.

Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in an area that observes daylight saving time, to reflect the time change. To change the time: From the main menu, select Settings and press the enter key. Select Time/Date and press the enter key. Select the Time entry field and press the enter key. Set the Hour and press the enter key. Set the Minutes and press the enter key. If Time Format is 12 hr, select am or pm and press the enter key. To save the changes and return to the Settings Menu screen, select Save. Changing the date is a similar process. Simply select the Date entry field in step 3 and set the day, month and year.

Because your monitor and lab tests don't measure the same thing, these numbers are likely to vary. Lab tests generally test plasma, but a meter uses whole blood. As a result, even if you take both tests at the exact same time, your meter is likely to show a lower number than the lab results. This is perfectly acceptable, and your healthcare professional will already be factoring this in.

The device simply plugs into any available USB port. Just plug it in and it's ready to go.

You can change the batteries while having a cassette inserted.

Yes. If the post-meal reminder marker is selected, the meter will beep 2 hours after the pre-meal test to remind you to perform a post-meal test. You can change the post-meal test reminder to 1 hour after the pre-meal test.