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Frequently Asked Questions

Testing blood glucose

The system automatically detects when enough blood has been applied to the strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.

An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test.

Yes. In addition to the fingertip, you can collect blood samples from the palm, forearm or upper arm. Talk with your healthcare professional before deciding if alternate site testing is right for you.

Meter care and batteries

Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them. You should also wipe down the entire meter surface, including the meter display.

Visit your meter's Screen Messages page for a list of messages and definitions or download the User Manual for your meter.

Special features

There are three types of averages: general, pre-meal and post-meal. To view results and averages, press and release left and right arrows to view stored results. The most recent test result appears on the display.

  • Press the left arrow to view previous test results from newest to oldest.
  • Press the right arrow to view 7-, 14-, 30- and 90-day general averages
  • Continue to press the right arrow to view 7-, 14-, 30- and 90-day pre-meal and post-meal averages

 

To mark a test result or set a post-meal reminder:

  1. Perform a test. The result appears on the display.
  2. Leave the test strip in the meter. Press and release or to toggle through test result markers and the post-meal reminder:
    • Pre -meal marker
    • Pre-meal marker with post-meal reminder
    • Post-meal marker
    • General marker
  3. When the marker or test reminder you wish to select appears on the display, remove the test strip from the meter.

Yes. If the post-meal reminder marker is selected, the meter will beep 2 hours after the pre-meal test to remind you to perform a post-meal test. You can change the post-meal test reminder to 1 hour after the pre-meal test.

You can set up to 4 test reminders per day. At the set reminder time, the meter will beep every 2 minutes, up to 3 times per reminder. The meter will not beep if the meter is on at the reminder time, or if a test has been run within 30 minutes of the reminder time.

Test Strips and control tests

No. Accu-Chek Aviva blood glucose meters are designed exclusively for use with Accu-Chek Aviva test strips.

No, check the use by date on the test strip container. Do not use test strips past the use by date.

Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when:

  • You open a new test strip box
  • You left the test strip container open
  • You think the test strips are damaged
  • You want to check the meter and test strips
  • The test strips were stored in extreme temperatures, humidity, or both
  • You dropped the meter
  • Your test result does not match how you feel
  • You want to check if you are performing the test correctly

 

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Accu-Chek Aviva has retired

Accu-Chek Aviva has retired
Item Description

IT'S TIME TO UPGRADE TO ACCU-CHEK GUIDE!

 

CHOOSE SIMPLE
The Accu-Chek Guide system is designed for simple, quick routine check-ins, no matter where you are. This way you can get your number and get back to the moments that matter. 

 

Join 97% of patients in agreement that the Accu-Chek Guide system is extremely easy to use.1

 

Usability Evaluation Study; Craig Harvey, PhD, PE et al., Journal of Diabetes Science and Technology 2016, data on file.

Product Manuals

WIRELESS TECHNOLOGY

Bluetooth® Smart

DISPLAY

Backlit LCD

SIMPLE

No coding. No set-up.

RESULTS

Within 4 seconds

SIZE

80 x 47 x 20 MM

BATTERY TYPE

2 coin cell (CR2032) - (Energizer®)

TEST STRIP

Accu-Chek Guide

LANCING DEVICE

Accu-Chek Softclix

Accu-Chek Guide
  • Advanced accuracy for results you can trust - Our most accurate system to date that meets and exceeds ISO standards.2
  • The spill-resistant vial is designed to hold test strips tightly in place, even upside down.
  • Fumble-free strip removal – It’s easy to take one strip out at a time.
  • Unique easy-edge strip design with the widest* dosing area on the market makes testing fast. You can touch any part of the yellow edge to your blood drop.
  • Clean strip disposal by pushing a button to eject strips.
  • Simply see day or night, thanks to a bright, backlit display and a strip port light.
  • Receive test results within 4 seconds.
  • 36 langages available.
  • You can log your data automatically by connecting to the mySugr app. No more paper logbooks!
  • Follow step-by-step, written testing instructions on the display, if needed.
  • Customize target ranges, add test markers and comments and set up patterns alerts to quickly and easily assess how you are doing.

 

* Among industry leading manufacturers. data on file.

2  New Generation Blood Glucose Monitoring System Exceed International Accuracy Standards; Ronald L. Brazg, MD et al., Journal of Diabetes Science and Technology 2016, data on file.

    Additional specifications
    Display::

    LCD with backlight

    Sample size::

    0.6 μL

    Power supply::

    (2) 3-volt coin-cell batteries (CR2032)

    Memory Capacity::

    720 diary records plus 32 control tests

    Dimensions::

    80 x 47 x 20 mm

    Weight::

    Approximately 40g with batteries

    Data port::

    Micro USB

    Test principle::

    Electrochemical

    Test averages::

    7, 14, 30, 90 days

    Data management::

    Log data automatically by connecting to the mySugr app. No more paper logbooks! 
    Receive bonus access to mySugr PRO when you import values for your Accu-Chek Guide meter† 

     

    † A value of $37.99 per year.

    Additional features::

    Auto power off after 90 seconds

    Beep tone:

    Yes (factory setting ON)

    Battery:

    1 battery, 3V type 2032

    Battery life:

    Approximately 2,000 measurements

    Auto power off:

    After 2 minutes undisturbed with strip inserted, or if powered on but left undisturbed for 2 minutes

    Underdosing detection:

    Yes

    Altitude independence:

    0 to 3,094 m (0 to 10,150 ft.)

    Sample size:

    0.6 µL

    Measuring range:

    10 mg/dL – 600 mg/dL
    0.6 mmol/L – 33.3 mmol/L

    Sample types:

    Capillary

    Sample dosing:

    Capillary fill function

    Hematocrit range:

    10 to 65%

    Test strip stability:

    Test strips remain stable up to expiry date printed on test strip vial, even after opening (test strip container must be closed tightly after each test strip is removed)

    The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Roche is under license.
    Energizer® is a registered trademark of Energizer Brands, LLC and related subsidiaries.