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Frequently Asked Questions

Special features

No, the meter will no longer provide an automatic warning message telling you that your vial of test strips will soon expire or lock you out once they have expired.

Meter care and batteries

Watch this short video to see how easy it is to set the date and time.

Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change.

To change these settings:

  1. Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode.
  2. To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display.
  3. Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster.
  4. Press and release the On/Off button to set the hour. The minutes flash.
  5. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing.
  6. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.

 

Make sure you have a new 3-volt, lithium battery, number CR2032, to insert. Open the battery door on the back of the meter, remove the old battery for at least 20 seconds, and press any button on the meter. Insert the new battery with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.

The meter uses 1 3-volt lithium coin cell battery (type CR 2032) found in many stores.

The meter includes an additional internal battery that retains the time and date for up to 72 hours. So when the battery is changed, no memory is lost.

Clean the meter to remove visible dirt or other material prior to disinfecting.

• Clean and disinfect the meter at least once per week and when blood is present on the surface of the meter.

• Clean and disinfect the meter before allowing anyone else to handle the meter. Do not allow anyone else to use the meter on themselves for testing purposes.

Cleaning is simply removing dirt from the meter, while disinfecting refers to removal of most but not all, disease-causing and other types of microorganisms.

Sani-Cloth® Plus Germicidal disposable cloths.

General questions

Roche goes above and beyond to deliver safe, accurate and dependable products.
For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance
Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment As a result of our quality assurance process, we won’t release affected test strips when any of the samples show a reading outside our accepted limits.

Also, the Accu-Chek Aviva fulfills ISO 15197 : 2013 accuracy standard.

Because your monitor and lab tests don't measure the same thing, these numbers are likely to vary. Lab tests generally test plasma, but a meter uses whole blood. As a result, even if you take both tests at the exact same time, your meter is likely to show a lower number than the lab results. This is perfectly acceptable, and your healthcare professional will already be factoring this in.

The Accu-Chek Aviva meter is not approved for use in clinical settings in the United States and Canada, although the Accu-Chek Aviva meter is cleared to test capillary blood samples.

Testing blood glucose

There are a few ways you can improve blood flow and make blood sugar testing easier: Warm your fingers by washing with warm, soapy water, then rinse and dry completely. Let your arm hang down at your side to increase blood flow to the fingertips. Grasp finger just below the joint closest to the fingertip and massage gently toward tip of finger, then squeeze for 3 seconds. Use an Accu-Chek lancing device set to the right penetration depth for your skin type. Refer to your User's Guide for additional information.

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Accu-Chek Aviva has retired

Item Description

IT'S TIME TO UPGRADE TO ACCU-CHEK GUIDE!

 

CHOOSE SIMPLE
The Accu-Chek Guide system is designed for simple, quick routine check-ins, no matter where you are. This way you can get your number and get back to the moments that matter. 

 

Join 97% of patients in agreement that the Accu-Chek Guide system is extremely easy to use.1

 

Usability Evaluation Study; Craig Harvey, PhD, PE et al., Journal of Diabetes Science and Technology 2016, data on file.

Product Manuals

WIRELESS TECHNOLOGY

Bluetooth® Smart

DISPLAY

Backlit LCD

SIMPLE

No coding. No set-up.

RESULTS

Within 4 seconds

SIZE

80 x 47 x 20 MM

BATTERY TYPE

2 coin cell (CR2032) - (Energizer®)

TEST STRIP

Accu-Chek Guide

LANCING DEVICE

Accu-Chek Softclix

Accu-Chek Guide
  • Advanced accuracy for results you can trust - Our most accurate system to date that meets and exceeds ISO standards.2
  • The spill-resistant vial is designed to hold test strips tightly in place, even upside down.
  • Fumble-free strip removal – It’s easy to take one strip out at a time.
  • Unique easy-edge strip design with the widest* dosing area on the market makes testing fast. You can touch any part of the yellow edge to your blood drop.
  • Clean strip disposal by pushing a button to eject strips.
  • Simply see day or night, thanks to a bright, backlit display and a strip port light.
  • Receive test results within 4 seconds.
  • 36 langages available.
  • You can log your data automatically by connecting to the mySugr app. No more paper logbooks!
  • Follow step-by-step, written testing instructions on the display, if needed.
  • Customize target ranges, add test markers and comments and set up patterns alerts to quickly and easily assess how you are doing.

 

* Among industry leading manufacturers. data on file.

2  New Generation Blood Glucose Monitoring System Exceed International Accuracy Standards; Ronald L. Brazg, MD et al., Journal of Diabetes Science and Technology 2016, data on file.

    Additional specifications
    Display::

    LCD with backlight

    Sample size::

    0.6 μL

    Power supply::

    (2) 3-volt coin-cell batteries (CR2032)

    Memory Capacity::

    720 diary records plus 32 control tests

    Dimensions::

    80 x 47 x 20 mm

    Weight::

    Approximately 40g with batteries

    Data port::

    Micro USB

    Test principle::

    Electrochemical

    Test averages::

    7, 14, 30, 90 days

    Data management::

    Log data automatically by connecting to the mySugr app. No more paper logbooks! 
    Receive bonus access to mySugr PRO when you import values for your Accu-Chek Guide meter† 

     

    † A value of $37.99 per year.

    Additional features::

    Auto power off after 90 seconds

    Beep tone:

    Yes (factory setting ON)

    Battery:

    1 battery, 3V type 2032

    Battery life:

    Approximately 2,000 measurements

    Auto power off:

    After 2 minutes undisturbed with strip inserted, or if powered on but left undisturbed for 2 minutes

    Underdosing detection:

    Yes

    Altitude independence:

    0 to 3,094 m (0 to 10,150 ft.)

    Sample size:

    0.6 µL

    Measuring range:

    10 mg/dL – 600 mg/dL
    0.6 mmol/L – 33.3 mmol/L

    Sample types:

    Capillary

    Sample dosing:

    Capillary fill function

    Hematocrit range:

    10 to 65%

    Test strip stability:

    Test strips remain stable up to expiry date printed on test strip vial, even after opening (test strip container must be closed tightly after each test strip is removed)

    How to use the Accu-Chek Aviva blood glucose meter

    Get accurate results in 3 easy steps:

    1. Insert your test strip into the meter and it turns on automatically.
    2. Apply your blood sample to the easy-to-see yellow window. Only 1 small drop is needed.
    3. In approximately 5 seconds, your test result will appear in the easy-to-read display.