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FAQ Listing

The Accu-Chek Guide system uses a new testing platform and benefits from the strict Roche manufacturing requirements to provide reliable, accurate test results. In fact, the Accu-Chek Guide system meets and exceeds ISO 15197:20131,2 and delivers 10/10 accuracy for reliable results you can trust. 1According to the ISO 15197:2013, 95% of results within ± 0.56 mmol/L of the reference results at glucose concentrations < 5.55 mmol/L and within ±10% at glucose concentrations ≥ 5.55 mmol/L. 2New Generation Blood Glucose Monitoring System Exceeds International Accuracy Standards; Ronald L. Brazg, MD et al. Journal of Diabetes Science and Technology 2016, data on file.
The Accu-Chek Guide system uses Accu-Chek Guide test strips, which offer a wider dosing area and accurate results with just a small drop of blood. In addition, they come in a spill-resistant SmartPack™ vial that makes it easy to remove just one strip at a time. The Accu-Chek Guide meter is not compatible with other Accu-Chek test strips.
Ask your doctor/pharmacist/diabetes specialist for the Accu-Chek Guide meter.
Don’t worry—your information will be saved when you change the batteries.
To replace the batteries: Open the battery door on the back of the meter by pushing the tab toward the door, and pull the door up and open. Push the “hand” button to release the old batteries, then simply slide them out. With both of the plus signs facing up, slide the new batteries under the black tabs and the hand button. Replace the battery door and snap it closed.
The Accu-Chek Guide system uses two readily available CR2032 lithium coin batteries.
The system automatically detects when enough blood has been applied to the test strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.
An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test.
No. Although you can insert a code (activation) chip from another meter into the Accu-Chek Aviva Nano blood glucose meter, you will get an E-2 error message
No, check the use by date on the test strip container. Do not use test strips past the use by date.
A control test using your meter's specific control solution ensures that the meter and test strips are working properly. Testing with control solution is just like a blood sugar test, except you fill the window on the test strip with a drop of control solution instead of blood.
Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when:  You open a new test strip box  You left the test strip container open  You think the test strips are damaged  You want to check the meter and test strips  The test strips were stored in extreme temperatures, humidity, or both  You dropped the meter  Your test result does not match how you feel  You want to check if you are performing the test correctly