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FAQ Listing

The system automatically detects when enough blood has been applied to the test strip and begins the test, even if some yellow is still visible. The only time you need to apply more blood is when the blood drop symbol continues to flash in the display.
An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test.
No. Although you can insert a code (activation) chip from another meter into the Accu-Chek Aviva Nano blood glucose meter, you will get an E-2 error message
No, check the use by date on the test strip container. Do not use test strips past the use by date.
A control test using your meter's specific control solution ensures that the meter and test strips are working properly. Testing with control solution is just like a blood sugar test, except you fill the window on the test strip with a drop of control solution instead of blood.
Performing a control test lets the user know the meter and test strips are working properly. Perform a control test when:  You open a new test strip box  You left the test strip container open  You think the test strips are damaged  You want to check the meter and test strips  The test strips were stored in extreme temperatures, humidity, or both  You dropped the meter  Your test result does not match how you feel  You want to check if you are performing the test correctly
The Accu-Chek Aviva Nano blood glucose meter automatically recognizes Accu-Chek Aviva control solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the test strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range.
If the control solution evaporates or concentrates on the tip of the bottle, it could cause the meter to display an incorrect control reading.
Control test values do not stay in the memory that you can access on the meter. Instead, the meter stores them in the downloadable memory, so you can view them with supported software.
Control solutions are good until the expiry date, unless they are opened. Once they have been opened for use, the control solutions are good for 3 months.
Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a province that observes daylight saving time, to reflect the time change. Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. Press and hold the On/Off button again until "set-up" appears in the display. Press and release the arrows to decrease or increase the hour. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears
Make sure you have two new 3-volt, lithium batteries, number CR2032, to insert. Open the battery door on the back of the meter, remove the old batteries for at least 20 seconds, and press any button on the meter. Insert the new batteries with the “+” sign facing out. Snap the battery door back into place. Press the on/off button, and the meter will beep. Setup and hour are flashing on the display. If the date and time are correct, press and hold the on/off button for about 4 seconds. Release the button, and you’re done.