<h3>Purchase Order Terms And Conditions</h3>

<h3>Purchase Order Terms And Conditions</h3>

The terms and conditions below shall form part of all Purchase Orders issued by Roche Diabetes Care, division of Hoffmann-La Roche Ltd. (“Roche”) to the vendor (“Vendor”) identified on said Purchase Order:

1. Without obligating itself to inspect any goods (“Goods”) supplied by Vendor pursuant to the Purchase Order, Roche reserves the right to reject any and/or all Goods if, upon inspection, said Goods are found to be unsatisfactory.

2. Vendor will indemnify and hold Roche and its affiliates harmless from and against any loss, damage, claim, liability and expense arising out of Vendor's negligence or breach of its obligations under this Purchase Order.

3. Vendor will properly package the Goods for shipment and mark each package with the relevant Purchase Order number, as well as a description and the quantity of contents. Roche will have the right to inspect all Goods anywhere and at any time. Shipments originating outside Canada will be accompanied by all required customs documentation. Vendor will comply with all applicable export restrictions.

4. The Vendor: (a) warrants that the Goods will be of merchantable quality and condition suitable for their intended purpose; (b) warrants that the Goods will meet such specifications, if any, as are called for in this Purchase Order; (c) warrants that it has the right to sell the Goods and that the Goods do not infringe the patent or other intellectual property rights of any other person; (d) agrees to defend, indemnify and hold Roche and its employees, officers, and directors harmless from and against any and all damages, injuries, causes of action, costs, losses and expenses, if any, resulting from (i) any defect in the Goods, or (ii) the negligence, willful misconduct or breach of Vendor, arising out of or related to this Purchase Order.

5. The Vendor warrants that all services (“Services”) provided will be performed in a professional and workmanlike manner in accordance with applicable professional standards.

6. Vendor will perform its obligations in relation to this Purchase Order in accordance with the stipulated schedule. Time will be of the essence. If Vendor does not comply with the stipulated delivery schedule or Vendor fails to make progress so as to compromise timely performance, Roche may, at its option and sole discretion, either approve a revised delivery schedule or terminate this Purchase Order in whole or in part pursuant to the termination provisions set forth below, without prejudice to any other recourse it may have.

7. It is agreed that if the price of the Goods or Services is higher than is specified in the Purchase Order, the price must be agreed upon by the parties before shipment is made or this Purchase Order shall be void. If no price is shown in the Purchase Order, it is agreed that the Goods or Services will be billed at the price last quoted to Roche by the Vendor or last paid by Roche to the Vendor.

8. Vendor must indicate the Purchase Order number or any other reference number provided by Roche on all documents including packing slips and invoices. If Vendor fails to do so, Roche may refuse to receive the Goods or to pay invoices until the appropriate references are included on said documents.

9. When Vendor provides Services on Roche's premises or the premises of a Roche customer, Vendor will ensure that all its personnel comply with environmental, safety, and other rules established from time to time by Roche in relation to the Services. Any information concerning Roche’s technology or activities, except for information that Roche has made generally available to the public, will be kept confidential and used only for purposes of fulfilling Vendor's obligations under this Purchase Order. Vendor and its personnel will, on request, sign Roche's standard confidentiality agreement.

10. If the Vendor is insolvent or breaches any of its obligations under this Purchase Order, Roche may terminate it, in whole or in part, without compensation to Vendor, and will be entitled to recover from Vendor any resulting damages. Roche may, at any time and at its sole discretion, terminate this Purchase Order in whole or in part, without cause, upon written notice to the Vendor. In such event, Roche's liability will be limited to payment of the price of Goods and/or Services delivered on the termination date in accordance with this Purchase Order; calculated, in the case of Services, in proportion to the state of completion in accordance with the Purchase Order. Roche will not be liable for any other claims or expenses arising from termination including, without limitation, loss of anticipated profit. In no event will Roche’s liability under this Purchase Order exceed the Purchase Order price.

11. Overruns or underruns are to be shown as a separate item on the invoice. Unless otherwise stated herein, over-runs or under-runs must not exceed the following: 10 percent overrun on quantities of less than 5,000; 5 percent overrun for quantities between 5,001 and 100,000; 2 percent overrun for quantities in excess of 100,001.

12. No change may be made to the Purchase Order without the prior written approval of a Roche purchasing agent.

13. Vendor confirms having read and agrees to comply with the Roche Supplier Code of Conduct which is incorporated in this PO by reference and forms an integral part of the Purchase Order: https://www.roche.com/sustainability/suppliers/supplier_code_of_conduct…

14. Export control (only for Goods)

14.1 Vendor agrees that all Goods delivered under this Purchase Order may be subject to foreign trade controls. Vendor shall strictly comply with all applicable national and U. S. laws and regulations for the control of import, export/ re-export, transfer, brokering and transit. Prior to any transfer of Products, Vendor shall in particular guarantee that all necessary import and/or export licenses are obtained as may be required throughout the duration of this Purchase Order.

14.2 In any case, as applicable, Vendor shall inform Roche about the respective number of the products according to the EU Dual-Use Regulation, the Commerce Control List (CCL) of the U. S. Department of Commerce and/ or the U. S. Munitions List (USML) of the U. S. Department of State. Additionally, Vendor shall provide technical specifi­cations of the products to enable Roche to classify the products according to the relevant foreign trade control and customs regulations.

14.3 Vendor shall be obliged to declare the origin of goods under customs law pursuant to the export and customs regulations applicable in each case, e. g. on the invoice, by means of a certificate of origin or a long-term declaration. Vendor shall promptly notify Roche unrequested in writing of any change of origin. Where the products fall within the scope of a convention for the granting of tariff preferences, Vendor shall be obliged to issue a written declaration pursuant to the relevant free trade agreement, e. g. a long-term supplier declaration or, in individual cases, a declaration of origin on the invoice.

14.4 In the event that for the import or export of goods additional official documents are required for the designated use of the products, Vendor shall be obliged to promptly procure or, respectively, to provide these documents to Roche. Roche shall inform Vendor of the applicable requirements.

14.5 Any costs incurred from the obligations in this section 14 shall be borne by Vendor.

Vendor declarations of all kind and specifications for a classification of the products are to be sent to the following address:
Roche Diagnostics GmbH
Import/Export Compliance
Sandhofer Str. 116
68305 Mannheim / Germany

14.6 Vendor shall be liable for any damage and/or expenses (in particular punitive tariffs, legal costs, etc.), which Roche incurs from incomplete and/or inaccurate information in connection with the obligations of Vendor under this section "Foreign Trade“ and shall fully indemnify Roche of such damage/expenses.

15. Export Control ( only for for Software/digital solutions/software as-service/platform-as-service/infrastructure-as service)

15.1 Export control classification number
Vendor Solution service provider recognizes that it is Roche policy to comply with all applicable laws, regulations, permits and consent orders as they apply to the sale, re-sale, export, re-export, transfer and re-transfer of, or granting access to items, including software as well as technology, and to act in a proper and ethical manner.


The Parties agree that all items, including software and technology, delivered under this Agreement may be subject to foreign trade controls.

Vendor /solutions service provider will provide Roche with:
 

  • the “Export Control Classification Number “(ECCN)
  • according to the U.S. Commerce Control List (CCL) of the U. S. Department of Commerce and / or the U. S. Munitions List (USML) of the U. S. Department of State if the item, including software or technology is subject to the U.S. Export Administration Regulations (ECCN or EAR99)

And 

  • the ECCN 
    • according to the EU Dual-Use Regulation, if the item, including software or technology is subject to EU rules (ECCN or ‘no control’), or
    • According to the Swiss Goods Control Ordinance (GKV), if the item, including software or technology is subject to Swiss rules (ECCN or ‘no control’).

Should Vendor /Solution service provider not know the ECCN, Vendor / solution service provider should provide technical specifications of the products to enable Roche to classify the Products according to the relevant export control regulations.


Vendor / solution service provider will inform Roche about / publish on its publicly available website any alterations to these characteristics and any change in the applicable export control regulations. 

15.2 Origin of the Software/Solution

Vendor declares that the origin of the software is: (insert country).
For the purpose of the declaration, origin of the software refers to the geographic location/country, where all or the majority of the following activities are happening:
 

  • The registered seat of the headquarter of the supplier/solution provider;
  • Roadmap for the software/solution release is developed;
  • The Graphical user interface GUI is developed;
  • The specification and architecture for the software product is developed and written;
  • The source code is programmed;
  • The source code is methodically converted into standalone lines, routines and subroutines of software object code that can be run by a computer;
  • Reuniting code that was developed by different teams and working out incompatibilities or bugs by re-writing or correcting programming and object code;
  • All executable software files in all their versions, languages and combinations are made;
  • The installation package that the end user- will be able to install is created; 
  • The final media e.g. CD-ROM or files for a download website are created.


15.3 US content and direct product declaration
Vendor shall declare whether the software/solution IS / IS NOT a direct product of US software or technology.

For the purpose of the declaration, the term “direct product” means the immediate product (including processes and services) produced directly by the use of technology or software as defined by Title 15 § 734.3 (a) (4) of the US Export Administration Regulations /EAR.

Vendor shall further declare whether the software /solution IS / IS NOT commingled or incorporates any, or is bundled with any US origin software/solution.

For the purpose of the declaration, the term commingled with/incorporates means non-US origin software/solution that is based on or utilizes US origin software /solution, as defined by Title 15 § 770.3 (c) (1) and (2) of the US Export Administration Regulations /EAR, respectively.

For the purpose of the declaration, the term “bundled with” means software that is reexported together with the item and is configured for the item, but is not necessarily physically integrated into the item, as defined by Title 15 Notes (2) to § 734.4 (c) (1) and (d) (1) of the US Export Administration Regulations /EAR, respectively.

For software/solution commingled with/incorporating, or bundled with US origin software, Vendor shall further declare the percentage % value of such US origin incorporated/commingled/bundled software/solution in relation to the final software /solution value provided to Roche. 

15.4 Encryption Declaration
Vendor shall declare that the software/solution/Service CONTAINS / DOES NOT CONTAIN encryption functionality.

For software/solution/Service containing encryption functionality, supplier/solution/Service provider shall declare the type of encryption functionality (synchronous/asynchronous/hash algorithm), the relevant bits length and the purpose/use of the encryption.

The description of the purpose / use of encryption functionality in the software/solution service shall specify whether the encryption functionality is used solely for the purpose of data confidentiality, including any of the following:
 

  • authentication,
  • digital signature,
  • data integrity,
  • non-repudiation,
  • Digital rights management, including the execution of copy-protected software,
  • Encryption or decryption in support of entertainment, mass commercial broadcasts or medical records management; or 
  • Key management in support of any of the data confidentiality function described above.


15.5 Receipt of supplier statements
Vendor statements on export control classification number ECCN, origin of software/solution, US content and US direct product statements and all kind of technical specifications for the classification of the products are to be addressed to Roche simultaneously to all of the following email addresses:
[email protected] 
[email protected] 


15.6 Commitments of the parties
Roche agrees not to reverse engineer,disassemble, or otherwise seek to obtain the source code or non-public APIs to the software/solution/service.

Vendor provider guarantees not to tender / subcontract any services if any of the parties involved in the service are listed on any of the applicable national or international sanctioned party lists/SPL published by federal agencies.

Vendor provider agrees to allow Roche and its designated Chief Export Control Officer employees access to its competent personnel and their relevant records for determining compliance with the terms of this Purchase Order and all applicable laws and regulations.

Notwithstanding anything to the contrary contained herein, Roche may terminate this Purchase Order immediately in the event that Vendor breaches the terms of this paragraph. 

Vendor shall be liable for any damage and/or expenses (in particular punitive tariffs, legal costs, etc.), which Roche incurs from incomplete and/or inaccurate information in connection with the obligations of Vendor under this section „Foreign Trade“ and shall fully indemnify Roche of such damage/expenses.

 

Welcome to Healthcare Professionals

Welcome to Healthcare Professionals

The Accu-Chek engage program is an easy to use online program designed to empower people living with diabetes in the daily self-management of their condition.

Based on your recommended treatment plan, the program aims at providing support between appointments, when patients need it. 

  • Developed in consultation with Dr. Michael Vallis, a health psychologist and a contributor to the Diabetes Canada Clinical Practice Guidelines.
  • Aligned with Diabetes Canada’s Clinical Practice Guidelines on goal setting.
  • Based on behavioural science and motivational interviewing principles.
     

Webinar on diabetes and self-management:

In this webinar, Dr. Michael Vallis* discusses the role of technology in enabling people living with diabetes to better self-manage their condition.
 

Demo video of the Accu-Chek engage program:

In this short demo video, you will get an in-depth look at the program and see exactly how it works for a patient, as well as for you and your clinic.
 

Additional resources:

Click here to discover everything engage can offer your patients living with diabetes.


For more information on the program or to add your clinic to the program, call our Accu-Chek Customer Care at 1-877-906-8920 or contact your Roche Diabetes Care representative.


Dr. Vallis was consulted as part of the development of the Accu-Chek engage program as he is a leader in the field of health behaviour change, specializing in diabetes.

This site is intended for healthcare professionals only and the content should not be used for promotional use. In the event that you share any of these documents with a patient by email, you confirm that you are in compliance with Canada's Anti-Spam Legislation (CASL) and that you have received the required consent to do so.

 

 

Resources for Healthcare professionals

Resources for Healthcare professionals

Dear Healthcare Partner,

Designed with the needs of healthcare practitioners and their patients in mind, this page provides you a one-stop shop for the latest information on diabetes management, providing you with a wide range of education tools and specific documents for your reference.

For any further questions, please contact your dedicated representative or contact our
Accu-Chek Customer Care at 1-800-363-7949 to find out which representative can assist you.

ACCU-CHEK GUIDE 

Accu-Chek Guide system patient brochure
Quick start guide Accu-Chek Guide
Simple tips to remove one strip at a time

ACCU-CHEK GUIDE VIDEOS

Step-by-Step "How to" Videos for Patients.

  • Setting up (2 min)
  • Changing the batteries (2 min)
  • Additional meter settings (5 min)
  • Four simple ways to remove a test strip (40 sec)
  • Many ways to dose (25 sec)

Key Features Video, What Makes This System Different (30 sec)

THE mySugr® APP

How to get an estimated HbA1c
How to send a report step-by-step
How to interpret a report
Real World Evidence Study - Benefits of Connectivity with Accu-Chek meters
Patient information brochure
How to connect your meter to an iPhone
How to connect your meter to an Android phone


OTHER USEFUL RESOURCES

Diabetes Canada Clinical Practice Guidelines
Nutrition Tool Accu-Chek
Patient card Hypoglycemia / Hyperglycemia


This site is intended for healthcare professionals only and the content should not be used for promotional use. In the event that you share any of these documents with a patient by email, you confirm that you are in compliance with Canada's Anti-Spam Legislation (CASL) and that you have received the required consent to do so.

 

About Us

Accu-Chek

Serving 30 million people with diabetes worldwide every day, the Accu-Chek brand unites a variety of modern and connected diabetes management solutions to provide people living with diabetes with deeper knowledge for ever-better outcomes.

By connecting what counts, we aim to help every person with diabetes to realize their true self.

Accu-Chek - Connecting what counts.

mySugr

Part of Roche Diagnostics, mySugr is an easy-to-use digital health app that simplifies life for people with diabetes.

We provide the tools, know-how, and confidence to manage daily diabetes routines with ease.

Roche Diagnostics

With almost 50 years of experience in the diabetes care space and with 4,500 employees in more than 100 countries, Roche Diagnostics continues to focus on everyday support to help people with diabetes find true relief, no matter where they live.

With our Accu-Chek and mySugr brands, we offer one of the most comprehensive portfolios of diabetes management products and services to make it easier for people with diabetes and those who care for them to connect what counts.

Roche

Roche Diagnostics is part of the Roche Group. Throughout our 125-year history, Roche has grown into one of the world’s largest biotech companies, as well as a leading provider of in-vitro diagnostics and a global supplier of transformative innovative solutions across major disease areas.

Our commitment to our people, partners, stakeholders and, most importantly, our patients remains as strong as it was on the first day of our journey.

Learn more about Roche Canada.

Contact us

Email

You can send us an email at [email protected] with your full address and phone number and we will get back to you as soon as possible.

Send a message
Call

Please contact us from Monday to Friday, 9am-6pm (ET) at 1-800-363-7949.

Roche Canada Privacy Notice

Roche Canada Privacy Notice

General Privacy Statement
Hoffmann-La Roche Limited (“Roche Canada”) takes the privacy and security of your Personal Information very seriously. This Privacy Notice outlines the types of Personal Information Roche Canada may collect; the ways in which Roche Canada may collect, use, transfer or disclose your personal information; steps Roche Canada takes to protect your Personal Information; and choices you are provided with respect to the use of your Personal Information.

This Privacy Notice is for:

Roche Canada Website Terms and Conditions

Roche Canada Website Terms and Conditions

Welcome to the Hoffmann-La Roche Limited (“Roche”, “Us”, “Our” or “We“) website.

These Terms and Conditions (“Terms”) are a legal contract between You and Us (collectively, "Everyone") and govern Your use of all the text, data, information, software, graphics, photographs and more (all of which We refer to as “Materials”) that We and Our affiliates may make available to You, as well as any services (“Services”) We may provide through any of Our websites (all of which are referred to in these Terms as this “Website”).

A1c Calculator

A1c calculator

Also known as HbA1c, your hemoglobin A1C ("HbA1c") is a snapshot of your blood glucose levels for the last two to three months. As such, it can serve as a general gauge of your diabetes management. The recommended HbA1c target for a person living with diabetes is 7% or lower.1

The calculator below is provided to illustrate the relationship between HbA1c and average blood glucose levels. This calculation is not meant to replace an actual lab HbA1c result.

Simply enter your average blood glucose and the calculator will return your estimated HbA1c values (in percentage and mmol/mol).

The estimated HbA1c calculated here is just an estimation based on the average blood glucose you have entered. It should not replace the HbA1c check carried out by your doctor and the result shown here may differ from the lab value you get. This calculation should not be used to make therapy decisions or changes. You can discuss with your healthcare professional how this approximate measurement could help you in your overall diabetes management.

Also known as A1C or glycated hemoglobin, your hemoglobin A1C ("HbA1c") is a measurement of your average blood glucose for the last 2 to 3 months.2

In your body, glucose naturally attaches itself to your red blood cells. When this happens, the cell is considered ""glycated"". The more glucose in your blood, the more glycated A1c you have in your cells.

You should always discuss personal targets for HbA1c with your healthcare professional first.

According to Diabetes Canada, the recommended HbA1c target for a person living with diabetes is 7% or lower.1

Many factors can affect blood glucose, so it's critical to have your HbA1c checked by your doctor regularly. According to Diabetes Canada, HbA1c should be measured at least every 3 months when glycemic targets are not being met and when diabetes therapy is being adjusted or changed. Testing at 6-month intervals may be considered in situations where glycemic targets are consistently achieved. In some circumstances, such as when significant changes are made to therapy, or during pregnancy, it is appropriate to check HbA1c more frequently.2

HbA1c is important, but it's not a substitute for frequent self-monitoring. Only regular blood sugar checks show you how meals, activity, medications, and stress affect your blood sugar at a single moment in time, as well as over the course of a day or week.

Without regular self-monitoring to provide day-to-day insights, an HbA1c result can be confusing. Because it gives a long-term view, a person with frequent highs and lows could have an in-range HbA1c result that looks quite healthy.3

The only way to get a complete picture of your blood sugar control is by reviewing your day-to-day self-checks along with your regular HbA1c values, and working closely with your healthcare team to interpret the results.

Keeping your A1c test results low can significantly reduce the risk of long-term diabetes complications such as nerve problems, damage to your eyes, kidney disease and heart problems.4