Product support

mySugr app

All your diabetes data in one place.

Product support

mySugr app

All your diabetes data in one place.

FAQ

Yes, your data is safe with the mySugr app. The mySugr app is a medical device that complies with CE data security and reliability standards.

Yes, it is also worth mentioning that mySugr has separate safety measures in place to ensure no logs are duplicated in the logbook. Each log in the meter has a unique ID assigned to it to check and avoid adding a log that has already been added to the user's mySugr logbook.

After pairing, the mySugr app does not need to be opened for a sync to occur. However, Bluetooth must be switched on.

The meter and mobile device must be within 3 meters for the automatic data transfer to occur.  

Contact us

Get product help

Need help with your Accu-Chek products? We’re here to troubleshoot with you.

 

 

Contact us