Accu-Chek® Guide Link

Error codes Strip Error (E-13)

Fluid or foreign material may be present in the test strip slot.
Remove and reinsert the test strip or repeat the blood glucose or control test with a new test strip. If the problem persists, contact Accu-Chek Customer Care at 1-800-363-7949.

Accu-Chek® Guide Link

Error codes Replace Batteries (E-9)

The batteries may be out of power.
Turn the meter back on. If you are in a cold environment, move to a location with a more moderate temperature and retest. If the message continues to appear after several attempts, replace the batteries. If the message reappears after the batteries have been replaced, remove the batteries, press and hold the Power/Set/OK button for at least 2 seconds, then reinsert the batteries.

Accu-Chek® Guide Link

Error codes Temperature Error (E-8)

The temperature is above or below the proper range for the system. Refer to the test strip package insert for system operating conditions.
Move to an area with the appropriate conditions and repeat the blood glucose or control test. Do not artificially heat or cool the meter.