Accu-Chek® Guide

Error Messages

Black screen
Black screen

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The batteries are almost out of power.
The batteries are almost out of power.

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LO
LO

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HI
HI

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Patterns
Patterns

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Patterns
Patterns

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Low BG Data
Low BG Data

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High BG Data
High BG Data

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Low/High Data
Low/High Data

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Target %
Target %

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Target % after meal 7 days
Target % after meal 7 days

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Average after meal 7 days
Average after meal 7 days

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Logbook invalid result
Logbook invalid result

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Logbook
Logbook - No stored results

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Sync Time
Sync Time

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Electronic Error (E-14)
Electronic Error (E-14)

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Strip Error (E-13)
Strip Error (E-13)

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High Ascorbate (E-12)
High Ascorbate (E-12)

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Test Error (E-11)
Test Error (E-11)

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Time/Date Error (E-10)
Time/Date Error (E-10)

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Replace Batteries (E-9)
Replace Batteries (E-9)

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Temperature Error (E-8)
Temperature Error (E-8)

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Electronic Error (E-7)
Electronic Error (E-7)

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Drop Applied Early (E-6)
Drop Applied Early (E-6)

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Drop Too Small (E-4)
Drop Too Small (E-4)

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Test Error (E-3)
Test Error (E-3)

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Strip Error (E-1)
Strip Error (E-1)

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Pairing Failed
Pairing Failed

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Auto-Send Not Complete
Auto-Send Not Complete

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Invalid Date
Invalid Date

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Results Excluded
Results Excluded

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Transfert Not Allowed
Transfert Not Allowed

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Connection Failed
Connection Failed

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Transfert failed
Transfert failed

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No Connection
No Connection

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Connection Lost
Connection Lost

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Test not allowed
Test not allowed

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Product Support

Get the most out of your Accu-Chek products with support and troubleshooting tips.

Videos

Videos
Downloads & Guides

Downloads & Guides
FAQ

FAQ

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Need help with your Accu-Chek products? We’re here to troubleshoot with you. 
 

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1-800-363-7949