No Connection

Accu-Chek® Guide

Error codes No Connection

There is no connection between the meter and PC.
Connect the USB cable and retry the connection.

Black screen
Black screen

Explore solutions
The batteries are almost out of power.
The batteries are almost out of power.

Explore solutions
LO
LO

Explore solutions
HI
HI

Explore solutions
Patterns
Patterns

Explore solutions
Patterns
Patterns

Explore solutions
Low BG Data
Low BG Data

Explore solutions
High BG Data
High BG Data

Explore solutions
Low/High Data
Low/High Data

Explore solutions
Target %
Target %

Explore solutions
Target % after meal 7 days
Target % after meal 7 days

Explore solutions
Average after meal 7 days
Average after meal 7 days

Explore solutions
Logbook invalid result
Logbook invalid result

Explore solutions
Logbook
Logbook - No stored results

Explore solutions
Sync Time
Sync Time

Explore solutions
Electronic Error (E-14)
Electronic Error (E-14)

Explore solutions
Strip Error (E-13)
Strip Error (E-13)

Explore solutions
High Ascorbate (E-12)
High Ascorbate (E-12)

Explore solutions
Test Error (E-11)
Test Error (E-11)

Explore solutions
Time/Date Error (E-10)
Time/Date Error (E-10)

Explore solutions
Replace Batteries (E-9)
Replace Batteries (E-9)

Explore solutions
Temperature Error (E-8)
Temperature Error (E-8)

Explore solutions
Electronic Error (E-7)
Electronic Error (E-7)

Explore solutions
Drop Applied Early (E-6)
Drop Applied Early (E-6)

Explore solutions
Drop Too Small (E-4)
Drop Too Small (E-4)

Explore solutions
Test Error (E-3)
Test Error (E-3)

Explore solutions
Strip Error (E-1)
Strip Error (E-1)

Explore solutions
Pairing Failed
Pairing Failed

Explore solutions
Auto-Send Not Complete
Auto-Send Not Complete

Explore solutions
Invalid Date
Invalid Date

Explore solutions
Results Excluded
Results Excluded

Explore solutions
Transfert Not Allowed
Transfert Not Allowed

Explore solutions
Connection Failed
Connection Failed

Explore solutions
Transfert failed
Transfert failed

Explore solutions
Connection Lost
Connection Lost

Explore solutions
Test not allowed
Test not allowed

Explore solutions

Product Support

Get the most out of your Accu-Chek products with support and troubleshooting tips.

Videos

Videos
Downloads & Guides

Downloads & Guides
FAQ

FAQ