FAQ

<p>Whatever type of Accu-Chek meter you have, cleaning and disinfecting are important for good maintenance.</p><p>While cleaning is simply removing dirt from the meter, disinfecting refers to removing as many of the disease-causing microorganisms and other germs as possible.</p><p><u>When to clean and disinfect your Accu-Chek Meter</u>:</p><p>You should clean and disinfect your meter once a week, or any time blood gets on it. You should also clean your meter before allowing anyone else to handle it.</p><p><u>The parts of your Accu-Chek meter you should keep clean</u>:</p><p>Be sure to clean the areas around slots and openings, while being careful not to get any moisture in them.</p><p>You should also wipe down the entire meter surface, including the meter display.</p>

<p><u>Accu-Chek Guide meter</u></p><ul><li>Open the child-resistant battery door by inserting a narrow object, such as a pen, into the slot.</li><li>Push the tab in the direction of the arrow and lift the battery door up.</li><li>Release the old batteries by pushing the release button.</li><li>Press and hold the power/set/ok button on the front of the meter for at least 2 seconds. Wait 20 seconds.</li><li>Slide the new batteries under the black tabs with the (+) side facing up.</li><li>Put the battery door back in place and snap it closed. In addition, this video shows you how to change the batteries of the Accu-Chek Guide meter.</li></ul><p><u>Accu-Chek Guide Link meter</u></p><ul><li>Open the battery door on the back of the meter by pushing the tab in the direction of the arrow and pulling the door up.</li><li>Release the old batteries by pushing the release button.</li><li>Remove the old batteries.</li><li>Press and hold the power/set/ok button on the front of the meter for at least 2 seconds. Wait 20 seconds</li><li>Slide the new batteries under the black tabs with the (+) side facing up.</li><li>Put the battery door back in place and snap it closed.</li></ul>

<p>Go into the Settings menu, then Wireless, then Flight Mode. Press OK to disable Bluetooth communication.</p>

<p>All information is saved when you change the batteries of any Accu-Chek meter, including the memory, your logbook data, results, diary information, and settings. You should still check that the time and date are correct when you’ve inserted new batteries.</p>

<p>The Accu-Chek meters use two 3-volt lithium coin cell batteries (type CR2032) found in many stores.</p>

<p>The Accu-Chek Guide System meters use Accu-Chek Guide strips.</p>

<p>Using strips that have expired can cause your results to be inaccurate. If your strips have expired, throw them away and begin using a new vial of strips. The expiration date is printed on every vial of strips.</p><p>&nbsp;</p>

<p>The meter can be turned on by pressing and releasing the Power/OK button or inserting a strip. The meter can be turned off by pressing and holding the Power/OK button.</p>

<p><strong>Possible causes and solutions for sudden power loss include:</strong></p><table class="table table-striped"><tbody><tr><th>Issue:</th><td>Solution:</td></tr><tr><th><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" data-teams="true" dir="ltr">The meter automatically turns off after 90 seconds of inactivity.</span></th><td><span class="ui-provider a b c d e f g h i j k l m n o p q r s t u v w x y z ab ac ae af ag ah ai aj ak" data-teams="true" dir="ltr">Turn the device back on when you’re ready to use it again.</span></td></tr><tr><th>After completion of a blood glucose measure, the meter automatically turns off 15 seconds after strip removal.</th><td>Turn the device back on when you’re ready to use it again.</td></tr><tr><th>The battery compartment or battery door is faulty or damaged.</th><td>Please <a href="/contact-us">contact Accu-Chek Customer Care.</a></td></tr><tr><th>The meter has been stored in extremely cold conditions (below 30°F / - 1°C).</th><td>Move to an area where the temperature is within the system's operating temperature range. Wait at least 15 minutes for the meter to equilibrate.</td></tr><tr><th>The meter is connected to a computer via the USB cable and a compatible software application is not installed on the computer.</th><td>Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.</td></tr><tr><th>The meter is connected to a computer via the USB cable and a compatible software application has turned off the meter.</th><td>Disconnect the cable and attempt to turn the meter on by pressing and releasing the power button.</td></tr></tbody></table>